020 8254 2150

Our Re-Opening Plan – IMPORTANT INFORMATION – please take time to read

1. Deep Cleaning, Redecorating and Social Distancing

The clinic has been deep cleaned and decorated. You will also notice new signage for social distancing and a new perspex screen for the reception desk. There are less chairs in the reception area and we ask people to remain in their car until the exact time of their appointment to avoid having too many people in reception at any one time.

Sutton Sports Village has put a one-way system in place. There are no toilet facilities upstairs, so please use these before you arrive as possible. If it is your first appointment, we will ensure you understand how to move around the building. Our patients will access the building as normal via the main entrance, but you may have to leave by a different route.

2. Clinic Hygiene

All equipment and hard surfaces will be wiped down after use and we are now allowing 15 minutes after each appointment for this purpose. If you would like to bring your own towel for comfort on the couches then please do, as we have removed the fabric couch covers and will be using more paper towel than ever.

All equipment used during treatment will be quarantined until it is cleaned and then returned back into use as appropriate.

Air purifiers are now in use throughout the clinic, filtering out bacteria and virus particles down to 0.3 microns, the size of a typical Coronavirus. There is no evidence that these work specifically for COVID19 as it is such a new virus, but the air will certainly be alot cleaner.

3. Staff and Patient Hygiene (PPE)

We will be using face masks and aprons for all patients contacts. If you would like us to wear gloves also then please ask, but as we will be washing and sanitising our hands regularly before, during and after treatments then gloves can prove difficult.

We are asking all patients to wear a face mask or covering for the duration of their treatment. This is now mandatory in shops and supermarkets and as we will be in close proximity with you for more than 15 minutes, we ask that you do this too. If you do not have a face mask, we can sell you one at cost price and any money from this will be donated to the Parkinson’s UK Charity.

There are new hand sanitising stations in the clinic and we ask that you wash your hands when you arrive and leave the clinic. Please also continue to follow good couch/sneeze etiquette whilst at the clinic.

4. Screening and Consent for COVID19

Our governing bodies have asked us to obtain specific consent for performing face-to-face treatments and we will send you the appropriate forms prior to your appointment.

It is off great important that you complete, sign and return these on the day of your appointment. You will be refused treatment and re-booked if we do not have these on your record.

As part of this we will ask you about symptoms of COVID19 and run through some simple questions about any potential risk factors. The consent forms also cover the NHS test and trace system and we are required to share your data if required. Please note that you will need to complete one for every face-to-face treatment session that you attend.

5. Justification for Face-to-Face Treatment

Our governing bodies have also recommended that we justify all face-to-face treatments so please do not be offended if we recommend that you are seen remotely. Your therapist will go through the justification process with you and come to a decision jointly with you regarding face-to-face vs remote physiotherapy.

6. Appointment Bookings

Please be aware that no drop-in appointments will be available so please either ring or email the clinic to arrange your session. Once in treatment your therapist will arrange future appointments with you.

We will be operating a one-in/one-out system and if there are multiple therapists working, staggering appointment times to minimise the amount of people in the clinic at any one time. Please be patient if we need to move your appointment by a few minutes, this will be to maintain social distancing within the clinic.

7. Communication

Where able we will be sending all forms via email and ask you to do the same. If this is not possible we will keep some hard copies at the clinic and wipe down any pen or clipboard that is used before and after use.

It is of great importance therefore that we have up to date contact details for you. Also please add MSO Physio to your email safe list and I would urge you to consent positively for our contact permissions on our registration form, this can always be removed again in the future if you wish.

8. Invoicing and Payment

We will be avoiding the use of cash in the clinic. We can generate electronic invoices as required for easy online payments. We would ask you to pay by card or by BACS where possible.

Further Information

For more information on how you can take action to protect yourself and others, you can visit the NHS and GOV.UK website by clicking on the links below.


"I was under the care of Nick suffering from pelvic misalignment, muscle spasm and sciatica. During the time I underwent treatment I was accurately diagnosed with an impingement of the sciatic nerve which was later confirmed with an MRI scan as a bulging lumbar disc.

During the time I received treatment, I experienced relief from the symptoms and was given a series of exercises to carry out for self-care in between appointments. Nick was very practical and pragmatic with the advice he gave me, informing me that surgery is really a last resort and that there are various other options to help recover from the issue.

I have now been given the opportunity of receiving Pilates in a class run at the clinic by a specialist musculoskeletal physiotherapist, which will be bespoke treatment for the spinal issue I am experiencing. I would happily recommend this clinic and their staff to anyone experiencing any issues."


"Nick helped me after I started experiencing pain in my hip/leg from weightlifting. He not only identified and guided me through fixing the problem, but has also given me a great deal of valuable advice for my training. Very happy with the results, would definitely recommend."

Kim Wilson

"Cannot recommend the clinic highly enough. Nick treated my daughter after knee surgery. Hugely thorough, knowledgeable and caring. There are physio teams and physio teams.... This is the best I've experienced in years."

Andrew Willmott

"Unlike what the last guy posted, this is probably the best physio practice I've been to. I've been to other 'professional' physios that provide treatment for the sake of appearing to do something. The first session is generally a consultation to examine the issues. The ongoing advice and treatment is fantastic."

Stacy Walter

"Great Clinic. Staff is great and very professional. Have had quick a few sports massages with Kieran O'Connor. Highly recommend it!"

Cristina Duarte

"Fantastic service from start to finish. These guys know what they are doing!"

Aine Ringrose

"Top quality advice,better than regular Physio such as Nuffield or nhs."

Simon Rushton

"Nice folks, reccomened for treatment"

Kenny Khan


We accept payment from major insurers, if your insurance company isn't shown below please contact us to discuss options, we may still be able to help!



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020 8254 2150

Rosehill Park, Sutton, Surrey, SM1 3HH

Woking SportsBox, Egley Road Woking, Surrey, GU22 0AF.

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